Does FREE connection include replacement of the back-up battery?

No. If you’ve just moved in to a property that has an existing security system, we recommend that you replace the battery at the time of connection. Please note that if your security system loses power (in a blackout for example) & the battery is flat, your system...

What if someone cuts my telephone or fibre-optic line?

If you’re using PSTN/Digital Dialler or fixed-line IP Monitoring via fibre as your communication option, there may be the risk that the line could be intentionally cut or drop-out due to network failure. If this happens your security system won’t...

How do I order new access cards?

Do you know what kind of access card you need? You’re probably running one of two types of card: HID Proximity or HID iCLASS. Not sure? That’s OK, if you’ve ordered cards through us before we should have your details on file. You can call Service on...

What is a High Level Integration (HLI)?

A High Level Integration (HLI) is a system to system integration (i.e. in this instance much of the functionality of your Genetec Security Center, Avigilon Control Center™, Milestone XProtect® or Geutebruck G-Core VMS is connected by an API to our Video Monitoring...

What features does the Dahua Video Monitoring service offer?

The Dahua Video Monitoring integration includes the following features. Features include: GetConfig – GetConfig support allows the user to automatically obtain device details without having to input them manually. Input the IP, port, user and password as you...