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  • Alarm activation – on receipt of an alarm the operator will follow your nominated Alarm Response Plan.

  • Bypass / Trouble (Isolation) – one or more of the detection devices hasn’t switched on when the system was armed. Common causes include doors and or roller shutters that may not have been closed.

  • Fire or Smoke Alarms – notification of fire/smoke alarms is account specific and will take place immediately if you’ve requested it. If notification of Fire & Rescue NSW is not specified in the account comments, contacts will be notified. If we’re unable to contact any contacts we’ll notify Fire & Rescue NSW to attend. If the system is disarmed an operator will contact the premises directly and report the activation.

  • Medical Alarms – NSW Ambulance Service notification of medical alarms is account specific and will take place immediately if you’ve requested it. If NSW Ambulance Service notification is not specified in the account comments contacts will be notified. If we’re unable to contact any contacts we’ll then automatically notify NSW Ambulance Service to attend.

  • Power Failure – on receipt of a power failure signal the event will be automatically placed on hold for a period of time. If power isn’t restored we’ll follow your nominated Alarm Response Plan.

  • Low Battery – on receipt of a low battery signal we’ll follow your nominated Alarm Response Plan.

  • Test failure / Should have reported – if a test signal isn’t received as scheduled, we’ll contact you during business hours and get you to test your security system.

  • Line fault trouble / offline – on receipt of a signal we’ll follow your Alarm Response Plan. Because this type of signal indicates that your system is no longer communicating with the Monitoring Centre, if we send a response vehicle to the site and a fault cannot be identified, we’ll still notify a contact to advise them.